Managed IT Services

Comprehensive IT service management tailored to businesses that need reliable, scalable, and secure solutions. Available remotely worldwide and locally in the Greater Seattle area. Looking for strategic guidance? See our IT consulting services.

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About Me

I am an experienced IT consultant and strategist with a proven track record in managing complex systems and delivering clear, actionable solutions. My background spans system administration, network monitoring, and technical documentation, combined with strong skills in bilingual communication (English/Chinese) for international business contexts. I bring both technical rigor and creative problem-solving to every project.

My IT Experience

Years of hands-on experience across diverse IT environments, from infrastructure management to international team collaboration.

System Administration & Troubleshooting

Skilled in managing platforms such as Matrix42, Empirum, JIRA, Confluence, Meraki, and PRTG. I specialize in diagnosing and resolving SSL certificate chain issues, DNS/Cloudflare configurations, and MFA service integrations.

Network Monitoring & Automation

Advanced workflow design for PRTG, Meraki, and SNMP, including PowerShell automation to streamline device management and monitoring.

Documentation & Communication

Expert in creating clear, modular documentation for stakeholders, ensuring visibility and alignment across IT projects. I refine technical messaging for cross-cultural audiences, bridging communication between technical teams and business leaders.

Project Management & Optimization

Proactive in aligning IT processes with business goals, optimizing workflows, and ensuring smooth stakeholder collaboration.

IT Services I Offer

I provide comprehensive IT service management tailored to businesses that need reliable, scalable, and secure solutions.

  • ✓End-to-end IT infrastructure management
  • ✓Network monitoring and workflow automation
  • ✓SSL/DNS troubleshooting and secure configuration
  • ✓Technical documentation and stakeholder communication
  • ✓Cross-cultural IT messaging for international teams

Services are available remotely worldwide and locally in the Greater Seattle area, offering flexibility for both on-site and virtual support.

Why Work With Me

Clarity & Professionalism

I translate complex IT issues into clear, actionable steps.

Reliability

I ensure systems run securely and efficiently, minimizing downtime.

Global Perspective

My bilingual expertise supports international collaboration.

Customization

I adapt solutions to fit your business needs, whether small-scale or enterprise-level.

Local Presence

Based in the Seattle area, I'm available for in-person consultations and hands-on support.

Ready to Optimize Your IT Infrastructure?

Let's discuss how I can help streamline your IT operations and support your business goals.

Contact Me Today